Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016

Error code 30015-1011 (5) may see on Windows computer when you trying to install or installing Office update from Word, Excel, or Outlook on Office 365, 2019, 2016, or 2013. It mainly occurs due to corrupt Windows installer and system files. There was might be other reason that stop Office installation or updates on Windows 10, 8, or 8.1. We’ve listed tips and step that help you with fixes and diagnose issue with MS Office. To ensure with the fixes with Office error read full article and follow the step that help you resolve Office problems.

Troubleshooting Step to Fix the Error code 30015-1011 (5)

Usually, “Something went wrong” or “Couldn’t Install“, error message may see when try to install Office or its updates.

error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016

How do I fix the Office Error Code 30015-1011 (5)?

In order to fix the error 30015-1011 (5), we’ve investigate issue in brief and point out the solution for fixes. Before start with fixes, you should know why do error occurred and how to identify main causes?

In order to fix the problem,  you have read earlier community answer, forum tips, and different blog post. But the solution didn’t help you with the fixes. Because there could be different factor that causes error on your device.

In this article, based on you Operating system and version of Office you will read the step to fix.

Now, we’ve to start with step to fix and cause of error code 30015-1011 (5).

Causes- 

  • When Office fails to complete install or updates. There could be issue with internet connection. Office might be partially download and was failed to install with incomplete download installation files.
  • When Firewall rule, Proxy setting, and antivirus block Office apps and its services to make changes on your device. You may see Office fails to install and you may also see error code 30125-1011.
  • When you try to uninstall or reinstall Office and your so many attempts was fail. Office files might be access by third-party apps and could not complete uninstall. Pre-existing Office files block Windows installer to reinstall Office apps.
  • If you trying to install multiple copies of same Office product, then Office fail to install.
  • When you don’t have correct permission by admin to custom install, then you may see error message.
  • “…Another installation is in progress…” or error code 30125-1011 when installing Office.
  • When you upgrade to Office 2013 to Office 2016 or Office 2016 to Office 2019 and Office couldn’t install.
  • When Windows 10 update or there could pending update with Windows may causes error code 30015-1011 (5) while install.

Follow the Step to Fix Microsoft Office Error code 30015-1011 (5)

If you’re trying to install or update Office you may see the error code 30015-1011 (5). Here, the list of step that help you with the fixes. This error usually occurs if another installation, update, or uninstall was running before you tried to install Office. Follow the step to fix the issues with Office while install. First start with most common solution to fix the MS Office.

Repair an Office application

When you try to uninstall or install Office you may get an error message that says, “Something went wrong” and error code 30015-1011 (5). An error occurs due to corrupt Office files or incomplete update files. Repair an Office apps will repaired all corrupt files and issues with Office. It will fix the all know issue with the MS Office. You will see two option when access repair tool-

  • Quick Repair– Fixes quickly without the need for an internet connection.
  • Online Repair– Fixes all issues, but takes a little longer and requires an Internet connection throughout. You can select this option if you are still having issues after using a Quick repair.

error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016

You can access Office repair tool on Windows 10 either using Control Panel or Apps and Features settings.

Follow the step for using Repair Tool to fix the MS Office.

  • Windows 10
    1. Click Start. ( Windows logo icon, you can see on lower left side on Task bar)
    2. Type Apps and Features and press Enter.
    3. Select your MS Office that you want to repair.
    4. Click Modify.
    5. Select Yes when Office ask for permission required to make change.
    6. In the Windows, How would you like to repair your Office program. Select Quick Repair and click Repair.
    7. If Quick Repair didn’t help you with fixes. Choose Online Repair and select Repair.
  • Windows 8 or 8.1
    1. Click Start. ( Windows logo icon, you can see on lower left side on Task bar)
    2. Type Control Panel and press Enter.
    3. Select Program and Features.
    4. Select your MS Office that you want to repair.
    5. Click Change.
    6. Select Yes when Office ask for permission required to make change.
    7. In the Windows, How would you like to repair your Office program. Select Quick Repair and click Repair.
    8. If Quick Repair didn’t help you with fixes. Choose Online Repair and select Repair.
  • Windows 7, XP, and Vista
    1. Press Windows logo key + R, to open RUN dialog box.
    2. Type Control Panel and Press OK.
    3. Select Program and Features.
    4. Select your MS Office that you want to repair.
    5. Click Change.
    6. Select Yes when Office ask for permission required to make change.
    7. In the Windows, How would you like to repair your Office program. Select Quick Repair and click Repair.
    8. If Quick Repair didn’t help you with fixes. Choose Online Repair and select Repair.

error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016

Running Repair didn’t help. Now what?

Completely uninstall Office and reinstall will fix error code 30015-1011 (5). Follow the step to uninstall MS Office.

error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016

  • Windows 10
    1. Click Start. ( Windows logo icon, you can see on lower left side on Task bar)
    2. Type Apps and Features and press Enter.
    3. Select your MS Office that you want to uninstall.
    4. Click Uninstall.
    5. Follow through the remaining screens and when prompted, restart your computer.
  • Windows 8 or 8.1
    1. Click Start. ( Windows logo icon, you can see on lower left side on Task bar)
    2. Type Control Panel and press Enter.
    3. Select Program and Features.
    4. Select your MS Office that you want to uninstall.
    5. Click Uninstall.
    6. Follow through the remaining screens and when prompted, restart your computer.
  • Windows 7, XP, and Vista
    1. Press Windows logo key + R, to open RUN dialog box.
    2. Type Control Panel and Press OK.
    3. Select Program and Features.
    4. Select your MS Office that you want to uninstall.
    5. Click Uninstall.
    6. Follow through the remaining screens and when prompted, restart your computer.

Follow the step to download and install MS Office.

  1. Open web browser. ( Edge, Internet Explorer, Chrome, Safari, or Firefox)
  2. Visit Microsoft Account login page. (https://www.office.com/)
  3. Enter your email and password to validate Microsoft account.error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016
  4. Click Install Office.
  5. Select your MS Office product.
  6. Choose 32-Bits or 64-Bits and language.
  7. Select Install.error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016
  8. Click Office installer setup file and select RUN.error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016
  9. Follow through the remaining screens and when prompted, activate your Office.error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016

Follow the step to activate MS Office-

error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016

  1. Open Office apps. (Word, Excel, or Outlook)
  2. In the activation Windows, Enter your Product key for non-subscription product or login with online Office account.error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016
  3. When you see product activated, then close activation Windows and start using Office apps.

Uninstall and reinstall didn’t help. Now what?

You should try the listed solution to fix the error code 30015-1011 (5).

1 – Install Office using the offline installer to Fix the Error Code 30015-1011 (5)

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

2 – Use a wired connection

If you aren’t already using a wired connection to the Internet, plug your device in and try installing Office again.

3 – Try installing from another location

If you’re trying to install at work or at school, the network may be limited in a way that won’t allow Office to install. If this is the case, take your device home, to a friend’s house, or to a wireless hotspot, and then try installing Office again.

4 – Temporarily turn off proxy settings

If you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before you install Office. If you’re using a different browser, check their help to find out how to turn off proxy settings.

Microsoft Edge

  1. Click Start. (lower-left corner)
  2. Select Settings.
  3. Select Network & Internet, go to the bottom of the selections on the left side.
  4. Click Proxy.
  5. In Automatic proxy setup, automatically detect settings or use setup script, by sliding to On or Off.
  6. In Manual proxy setup, you can choose to use a proxy server.
Note: Generally, Manual proxy setup will be off and if you slide it to On, be sure to select Save. 
And if it was off by default before you turned it on, be sure to slide back to Off when you've finished using it.

Internet Explorer 7, 8, 9, 10, or 11

  1. In Internet Explorer, click Tools. (upper-right corner)
  2. Select Internet options.
  3. Click the Connections tab, and then click the LAN settings button.
  4. Under Proxy server, clear the option “Use a proxy server for your LAN“. (These settings will not apply to dial-up or VPN connections)
  5. Click Apply and OK to save changes. Restart your computer.
Note: There might be more proxy settings that you need to bypass. 
If this doesn't work, and you’re installing Office from work or school, check with your IT department for more information. 
For IT administrators, please see Microsoft 365 URLs and IP address ranges.

5 – Temporarily turn off antivirus

For information about how to turn off your antivirus software, check your antivirus manufacturer’s website. Uninstalling your antivirus software may also help. Don’t forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again.

If you’re not sure which antivirus software you have, use the following instructions to get to Control Panel to find the name of your antivirus software.

The step to disable the antivirus:

  • Open Antivirus application installed on the computer.
  • Click on settings and navigate to real time protection.
  • Turn Off real time protection.
  • Navigate to Antivirus firewall.
  • Turn off Antivirus firewall.
  • Click on YES or OK confirmation prompt if prompted.
  • Try installing or updating Microsoft Office and check whether the is fixed.
Tip: Windows 10 comes with default antivirus software, Windows Defender. 
If you determine that you're using it, select the Start button > Settings > Update & Security, and then select Windows Defender on the left. 
Slide the button to Off. Remember to turn it On again.

6 – Temporarily turn off firewall

If you’re using a firewall from another manufacturer, visit the manufacturer’s website for information about how to temporarily disable the firewall. For Windows Firewall, please see below.

Error code 30015-1011 (5) while installing or updating the Microsoft Office may occur in case of Network or firewall restriction. The network rules or firewall rules in the network/computer may block the installation of Office program or its updating as a part of their security measurements. These firewall rules and Antivirus are implemented on the computer by the network provider or the computer user on its core system or registry.

You could fix the error code 30015-1011 (5) by disabling the firewall or antivirus temporarily or you could fix the by making creating an exceptional rule for Microsoft Office installation or update.

The step to disable the Windows Firewall:

  • Open control panel.
  • Navigate to system and security and then to Windows Firewall.
  • Click on turn windows firewall On or Off.
  • Select Turn Off firewall for both private and public network.
  • Try installing or updating Microsoft Office and check whether the is fixed.

For more information: click here to view Microsoft Reference article to disable windows firewall.

7- SFC (System File Checker) Scan tool

Error code 30015-1011 (5) also occurs in case of system file errors or corruption. If the Error 30015-1011 (5) is occurred due to the system file corruption, it could be fixed easily by the SFC scan. The SFC scan or system file checking scan is the process of replacing or repairing the corrupted copy of system files using the cached copy of the file from the directory.

Follow the steps to initiate SFC scan:

  • Open command prompt in administrative privileges.
  • Type SFC /SCANNOW and click enter.error code 30015-1011 (5), Error code 30015-1011 (5) while installing or updating Office (Word, Excel, or Outlook) 365/2019/2016
  • The scan will begin automatically .
  • Do not close the command prompt until the scan get completed.
  • Try installing or updating Microsoft Office and check whether the is fixed.

For more information: Click here to view Microsoft reference kb article 929833 for SFC scan.

8- Check your PC date & time

when your PC date and time not correct or change by you on different region, after that you will face unstable internet connection. So, check your PC date and time. If it is not right, correct it and then try to install Office update. If it is correct, check out to next solution.

9- Free up drive space on Windows

You may face problem while installing Office update, it occurs due to low disk space. you should free up drive space and then try to update or install Office. On Windows, you have so many option to free up drive space. We’ve listed different methods to make space on your drive without delete your personal files and folder.

  • Disk Cleanup
    1. Select Start. (lower-left corner)
    2. Type Disk Cleanup and open it.
    3. Choose your system drive and press OK.
    4. Wait until scanning completed.
    5. Select your files from list that you want to delete.
    6. Click Delete.
  • Delete Temporary or cache files
    1. Press Windows logo key + R, to open RUN dialog box.
    2. Type %temp% and press OK.
    3. Select all files and delete it.
    4. In the Windows, multiple delete files. Select YES.
    5. If you getting message “action can’t complete files open on different location”, close all apps and then try to delete it.

Do I need to clear everything off my hard drive before I run an update, or just some things?

You don’t need to remove everything from your hard drive to update your device, but you’ll need to free up enough space to complete the update.

10- Remove Office and reinstall to Fix the Error Code 30015-1011 (5)

In this step, you need to required some technical knowledge. If you’re not IT pro, contact support or local tech.

Some of the MS Office files and services can’t remove by uninstalling Office using uninstall tool or Control Panel. You can remove Office manually.

  • Delete Office files.
    1. Open system drive. (say C drive)
    2. Click Program files.
    3. Select Microsoft Office folder and delete it.
      • When you’re using Office 365, you see the Microsoft Office 15 folder. Select and delete it.
      • When you’re using Office 2019 or 2016, you see the Microsoft Office 16 folder. Select and delete it.
      • When you’re using Office 2013, you see the Microsoft Office 14 folder. Select and delete it.
    4. Again, navigate to system drive.
    5. Click Program files (x86).
      • When you have install 32-Bits Windows OS, you see the Program files (x86) folder.
      • When you have install 64-Bits Windows OS, you see the Program files (x64) folder.
    6. Delete Microsoft Office.
  • Remove the Office schedule task.
    1. Open a Command Prompt window as an administrator.
    2. At the command prompt, type the following commands and press Enter after each one:
      • (A) schtasks.exe /delete /tn “\Microsoft\Office\Office Automatic Updates”
      • (B) schtasks.exe /delete /tn “\Microsoft\Office\Office Subscription Maintenance”
      • (C) schtasks.exe /delete /tn “\Microsoft\Office\Office ClickToRun Service Monitor”
  • Use Task Manager to end the Click-to-Run tasks.
    1. Open Task Manager.
    2. Click the Process tab
    3. If the following processes are running, right-click each one, and then click End task after you select each process.
      • .exe
      • setup*.exe
      • OfficeClickToRun.exe
  • Delete the Office registry sub keys.
    1. Open Registry Editor.
    2. Delete the following registry subkeys:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
      • HKEY_CURRENT_USER\Software\Microsoft\Office
    3. Then Delete the Office key.
  • Delete the Start menu shortcuts
    1. Open a Command Prompt window as an administrator.
    2. Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press Enter.
    3. Delete the “Microsoft Office 2016 Tools” folder.
  • Reinstall Office.